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Privacy Policy

At Vibe Tribe Adventures ECO Tours your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, book a tour, or participate in any of our experiences.

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1. Information We Collect

We collect the following types of personal and non-personal information:

  • Personal Information: Name, email address, phone number, emergency contact, billing address, and other details provided during booking.

  • Payment Information: Processed securely through third-party providers such as Stripe or PayPal. We do not store full credit card numbers.

  • Health & Activity Details: Voluntary information shared to ensure safe participation (e.g., allergies, medical conditions).

  • Device & Usage Data: IP address, browser type, device information, and site usage through cookies and analytics tools.

 

2. How We Use Your Information

We use your information to:

  • Process and manage bookings.

  • Communicate trip confirmations, updates, and logistics.

  • Customize and improve your experience.

  • Send occasional marketing emails (with your permission).

  • Comply with legal obligations.

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality and gather usage data. You can adjust your browser settings to decline cookies; however, some features may be limited.

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4. Sharing Your Information

We do not sell your personal data. We may share limited information with:

  • Affiliate guides and partners involved in organizing your tour.

  • Trusted third-party services for payments, bookings, analytics, or email communications.

All third-party providers are contractually obligated to protect your data.

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5. International Data Transfers

As we operate in Mexico, the United States, and Costa Rica, your data may be processed in different countries. We take appropriate steps to ensure compliance with data protection laws in all regions.

 

6. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request corrections or deletion.

  • Withdraw consent at any time.

  • Object to certain types of data processing.

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7. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected or as required by law.

 

8. Data Security

We use secure systems and safeguards to protect your personal data. While we do our best to ensure security, no method of transmission over the internet is 100% secure.

 

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. Minors may participate in tours only with parental or guardian consent and supervision.

 

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website, and significant changes will be communicated directly if applicable.

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Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

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